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IT Service Management ITSM
- March 14, 2021
- Posted by: Admin
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No CommentsIT service management (ITSM) is a strategic approach referring to all the activities performed for an organization to plan, design, provide, operate and manage the information technology (IT) services that are offered to its clients and customers. One of the main ITSM challenge is designing and deploying IT services that support business goals and enhance the efficiency of day-to-day operations to deliver high-quality services and improve customer satisfaction.